Looking for Reliable and Safe transport for your Group?

Welcome to Richardson Travel Ltd; established over thirty years ago in 1976, we offer a wealth of experience and financial security to all Group Organizers both for Day Trips, Tours or Contracts. Our widely recognized, all Volvo fleet of Vehicles in their distinctive Blue livery and Personable Professional Drivers guarantees satisfaction every time. 

“Our Straight Dealing Promise”

The Personal Touch:

By staying resolutely a small family company, from the moment you make your initial enquiry and in any subsequent discussions, you will probably be dealing with one of the Directors. Very short lines of communication ensure quick decisions, immediate clarification of any issues and avoid misunderstandings,

A Realistic Assessment of your Needs:

We do not take on Hires with unrealistic Itineries; we are pleased to give, without obligation, advice as to what is possible given current average traffic conditions and the driver’s hour’s regulations. All this backed up by our many years experience of dealing with a wide spectrum of Adult Groups as well as School and College trips. Often our advice on making just small changes to a desired Itinerary can lead to substantial cost savings.

An Honest Assessment of our Capabilities:

We will not take on Hires we cannot meet from our own resources. If the client specifically requests that we hire in on their behalf or it is an emergency, we will always tell the client from whom we intend to hire for the additional vehicle(s). Likewise, we never take on so much work that hires have to be tightly linked leaving no time for possible delays. When a discount price has been given for a hire that is ‘after’, ‘between’ or ‘before’ another run, we will always specify the latest time the vehicle must be back before accepting the hire. 

Everything in Writing:

For each Coach Booking, you will receive a written “Customer Confirmation” of all the details of your trip with Cancellation terms on the reverse. On receipt, we ask that you check we have everything as you require. For a simple journey, it will contain destination details, agreed times and cost (and what is included or not included in that cost), size and specification of coach. For more complicated journeys, such as those to the Continent, it will include an Itinerary with Ferry times and breaks etc. Your Invoice will be sent 4 – 6 weeks before travel, incorporating all the details once again taking into account any amendments that might have been made.

Money, Money, Money:

In general, we do not ask regular clients for deposits or prepayment of Invoices for Day Hires (Although many do prefer to pay a few days in advance). In the case of Tours or Hires involving Ferry or Accommodation booked on the clients behalf, we will ask for “stage payments” to cover our liabilities and ensure the balance of all charges are paid at least 7 days before departure. All monies received for a “package” (usually Accommodation plus Coach Hire) are protected by our Bonding with BCH (Bonded Coach Holidays) approved by the Government under the Package Travel Regulations. We have NEVER given “back-word” on a booking we have accepted and confirmed in writing; in return we ask that if you do have to cancel we be given adequate notice as per our cancellation terms.

Look before you Book:

Our clearly liveried Volvo vehicles are a familiar sight throughout Southern England, the near Continent and sometimes beyond. We have nothing to hide and potential customers are more than welcome (at a mutually convenient time) to come and view the vehicles on offer and (subject to health and safety considerations) view our depot facilities. We are proud that we have no need to resort to “dateless” registration plates to hide the age of our vehicles; just click on “Fleet” to see full details.

Peace of Mind:

Whenever one of our vehicles is on the road, night or day or at weekends, there is a responsible person at the end of the phone to provide emergency back-up to both the driver and the customer. Under normal conditions, a fully operational spare vehicle / driver is available. The Company are members of the CPT Bonded Mutual Aid Scheme between reputable Coach Operators throughout the UK and also hold Continental Breakdown Cover Insurance..